Privacy Policy
Last Updated: December 17, 2024
This Privacy Policy describes how your personal information is collected, used, and shared when you use our mobile application and related services.
Information We Collect
Information You Provide
- Account information (name, email address, phone number)
- Business information (company name, address)
- Client and contact information you enter into the app
- Photos and documents you upload
- Communications you send through the app
Automatically Collected Information
- Device information (device type, operating system, unique device identifiers)
- Usage data (features used, time spent in app)
- Log data (IP address, access times, app crashes)
- Location data (with your permission, for field service features)
Information from Third Parties
- Payment information processed through our payment providers
- SMS delivery status from messaging services
How We Use Your Information
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send SMS messages and notifications you request
- Respond to your comments, questions, and support requests
- Monitor and analyze usage trends
- Detect, investigate, and prevent fraudulent transactions and abuse
- Comply with legal obligations
How We Share Your Information
Service Providers
We work with third-party companies to provide services including cloud storage and hosting, payment processing, SMS and communication services, analytics services, and push notification services. These providers only have access to the information needed to perform their functions and are obligated to protect your data.
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. We will also retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights and Choices
Depending on your location, you may have the following rights:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the information below.
Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it.
Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
Push Notifications
With your consent, we may send push notifications to your device. You can disable these at any time through your device settings.
Camera and Photo Access
Our app requests camera access to take photos for assessments and to scan barcodes. Photos are stored securely and only shared as you direct.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of the app after changes constitutes acceptance of the updated policy.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.
International Users
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
ROI Strategic Marketing
Email: support@roistrategicmarketing.com
Phone: 951-880-3030